We're no longer in service!

Thank you for travelling with us. It has been an honour to be part of your travels!

Dear valued customer,

We regret to inform you that ZIP SIM discontinued its services and shut down operations on June 30, 2020.

We know there are many travellers who relied on us for flexible and convenient wireless service in the States, so we apologize for any inconvenience this has caused.

We would like to thank every customer and partner who worked with us or used our services over the years. We are truly grateful for all of your support.

We wish you all the best and happy travels in the future.

The ZIP SIM Team

What happened to my ZIP SIM and U.S. phone number?
All ZIP SIMs and U.S. phone numbers were permanently deactivated on June 30, 2020.

I have a SIM that I haven't activated. Can I get a refund?
If you purchased a ZIP SIM, but have not activated it yet, you may be eligible for a refund. To request a refund for your unactivated ZIP SIM, please click the link below and submit a refund request before August 31, 2020. Request a SIM refund >

What happened to the store credit on my account?
If you had a store credit balance on your account, you may submit a store credit reimbursement request. To request reimbursement, please click the link below and fill out the request form before August 31, 2020. Request store credit reimbursement >

Have more questions?
If you have any further questions, please email us via this link. Contact us >